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What Your Account Data Actually Looks Like

Your mobile number, the wallet reference behind every bKash, Nagad or Rocket transfer, and your round history sit in one account record, and this page spells out what we do with each of them.

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fb22bet What Your Account Data Actually Looks Like
ASK OUR TEAM

Where to Send a Data Question

Questions about data go to the same team that handles your wallet, which means one thread instead of three. Sign in, open the help tab inside your account and pick the data category, so the agent sees your session next to the message and does not have to guess which transfer you mean. Prefer typing over chat? Send the same request through the support channel your wallet already uses and quote your registered mobile number. We reply to that number, not to any address typed in a hurry.

Help tab in your account Signed in? Open the help tab, choose the data category and your session is attached to the message automatically, so no one has to ask which bKash or Nagad transfer you are writing about.
Wallet and payment thread If a transfer reference looks wrong, write from the mobile number you registered with. We match the reference against the wallet entry first, then reply in the same thread with what we found.
Written data request Send a message through the support channel your wallet already uses and mark it as a data request. Quote the registered mobile number so the account is matched before anything is copied or changed.
YOUR RIGHTS, EXPLAINED

Your Rights Over Records We Hold

Seeing your own record is not a favour we dole out, it is a request we answer. The four items below cover what account holders write to us about most: the one-time code at sign-in, the cookies this site sets, how long wallet and payment history stays with us, and the path to fixing a misspelled name or a number you no longer use. No lawyer's letter needed. Message from your registered mobile number and we confirm what changed, and when.

Sign-in and one-time codes

Every sign-in sends a one-time code to your registered number. We store the attempt and the timestamp, never the code itself, and a fresh code is needed for each new session on a new device.

Cookies this site sets

A session cookie keeps you signed in, a preference cookie remembers your language and currency, and a measurement cookie shows us which pages stall on mobile data. Clear them and only the sign-in is lost.

How long records stay

Wallet and payment history stays while your account is open and for the period local record-keeping rules require afterwards. Once that period ends, the records are cleared rather than archived somewhere quiet.

Correcting what we hold

Name spelled wrong, or an old number still attached? Ask in writing, quote the registered mobile number, and once we are sure it is you the wallet record is updated and the change is confirmed back to you.

Privacy Questions Account Holders Ask Us

These six come up again and again when account holders write to us about data, so we have answered them without the legal padding. If yours is not here, the answer usually depends on your own record, so message us from the registered number and we will look at the actual account instead of guessing. Keep in mind that access to the site itself depends on your local law and eligible regions.

Your registered mobile number, the wallet number used for bKash, Nagad or Rocket transfers, your round and payment history, plus the device and browser your sessions run on.

No. They stay with us to run your account, check a withdrawal and keep the records local law expects. A payment partner sees only the reference needed to trace a transfer you started.

Yes. Message us from your registered number and mark it as a data request. We match the account first, then send the copy to that same number rather than to a fresh address.

Ask in the same thread as your data request and say which detail is wrong. Once we confirm it is you, the wallet record is updated and we reply with exactly what changed.

Never. We need no wallet PIN and no one-time code from your phone to release anything. Anyone asking for either is not speaking for this site, so end the chat and tell us.

Wallet and payment records stay for the period local record-keeping rules require, and nothing else is held longer than it needs to be. Ask what remains and we will say plainly.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.